1. Zero Cancellation Refunds

Since E-Smart Cab Service has a 0% cancellation policy, no refunds will be issued for canceled rides, regardless of the reason.

2. Rescheduling Policy

Ride rescheduling is subject to availability.

o If a reschedule is not possible, the ride will be considered canceled, and no refund will be issued.

3. Payment Errors & Double Charges

If a payment error or duplicate charge occurs, customers can request a refund by contacting customer support with proof of payment.

4. Service Failures

If E-Smart Cab Service fails to provide a ride due to internal issues (e.g., no driver available after confirmation), a full refund will be issued to the customer.

5. Trip Disputes & Refund Requests

Refunds for disputes (e.g., driver no-show, incorrect charges) will be reviewed on a case-by-case basis.

Customers must raise a dispute within 24 hours of the ride.

6. Refund Processing Time

Approved refunds will be processed within 5-7 business days via the original payment method.