Effective Date: 28-11-2024
At ESmartCab Service ("we," "our," or "us"), we are committed to safeguarding the privacy of our drivers ("you" or "Driver") who use the ESmartCab Service Driver App ("App"). This Privacy Policy outlines the types of information we collect, how we use it, and how we protect it to ensure a secure and trustworthy experience for all our drivers.
By using the ESmartCab Service Driver App, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
Personal Information
- Full name
- Phone number
- Email address
- Driver’s license details
- Vehicle information (e.g., make, model, license plate number)
- Payment information (for payouts)
Location Data
The App requires access to your device’s GPS and location services, including:
- Real-time location during active rides
- Location data when the app is running in the background
Device and Usage Information
- Device type and operating system version
- IP address
- App usage patterns (e.g., interactions, screen views, features accessed)
Ride and Trip Information
- Pickup and drop-off locations
- Ride start and end times
- Trip details (e.g., route, distance traveled)
- Ride status (completed, canceled, etc.)
2. How We Use Your Information
- To facilitate ride requests and manage payments.
- To improve the app’s performance.
- To send important updates.
- For accurate navigation and tracking.
- To comply with legal obligations.
3. How We Share Your Information
- With riders: Name, vehicle details, and rating.
- With service providers: For payment processing and support.
- With legal authorities: If required by law.
- With other drivers: Non-personal data for service improvement.
4. Data Security
We implement industry-standard security measures, but no method is 100% secure.
5. Your Rights and Choices
- Access and update your personal data.
- Control location tracking preferences.
- Opt-out of non-essential notifications.
- Request account and data deletion.
6. Children’s Privacy
The app is not for users under 18. If we find such data, we will delete it.
7. Changes to This Privacy Policy
We may update this policy and encourage regular reviews.
8. Contact Us
ESmartCab Service
Opposite Ankit Vidya Mandir, Jabrapara, Sarkanda, Bilaspur
Email: Esmart.org@gmail.com
Phone: 7224982474