E-Smart Cab Service Data Deletion Policy

1. Introduction

E-Smart Cab Service is committed to protecting the privacy and personal data of its users. If you wish to request the deletion of your personal data associated with our services, you may do so by contacting us at Esmart.org@gmail.com.

2. Eligibility for Data Deletion

Users can request the deletion of their data if they:

• No longer wish to use E-Smart Cab Service.
• Have unlinked their payment methods and cleared any outstanding dues.
• Have not been involved in any ongoing disputes, complaints, or legal matters with E-Smart Cab Service.

3. How to Request Data Deletion

To request data deletion, users must:

• Send an email to Esmart.org@gmail.com with the subject: “Data Deletion Request”.
• Include their registered email ID and phone number.
• Clearly mention the reason for the request.

4. Processing Time

• E-Smart Cab Service will review and verify the request within 7-14 business days.
• Once verified, all personal data, including ride history, payment details, and stored preferences, will be permanently deleted.
• Users will receive a confirmation email once the data has been deleted.

5. Data Retention Exceptions

Certain data may not be deleted immediately due to legal or regulatory requirements, such as:

• Transaction records required for tax or audit purposes.
• Data related to ongoing legal investigations or disputes.
• Aggregated or anonymized data that does not identify the user personally.

6. Impact of Data Deletion

Once data deletion is processed:

• Users will lose access to their E-Smart Cab Service account.
• All ride history, payment information, and preferences will be erased.
• Deleted accounts cannot be restored.

7. Policy Updates

E-Smart Cab Service reserves the right to update this policy at any time. Users will be notified of any significant changes through email or service notifications.

For any questions or concerns, please contact us at Esmart.org@gmail.com.

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